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Help&FAQ
Q: What is the differences between Brazilian virgin hair, Peruvian virgin hair, Malaysian virgin hair and Indian virgin hair?
A: The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller set hair with a hair setting lotion.
Malaysian Hair - Malaysian hair at first can appear excessively shiny but after the first 2/3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product is required to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.
Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily.
Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than the Indian Hair.
Peruvian Hair is a little coarser and thicker in texture than Indian or Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures.The curly texture becomes more curly when wet or washed.
How long does it last?
A: This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.
Q: Why are my hair extensions getting tangled?
A: Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.
Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.
Q: Why the colors of hair extensions don’t look exactly as the pictures show?
A: Different monitor have different display. And every time, maybe the same color No. will have a little color differentia. Please ask a help from the hair dresser for the colors code as the international color swatch says.
Q: How to tell human hair with synthetic hair?
A: Human hair has natural protein, it is easy to tell by burning and smelling, human hair will be ash, which will go away after pinching, human hair will smell foul when burning, the human hair will show white smoke.
While synthetic hair will be a sticky ball after burning and will show black smoke, moreover, human hair may be have a few gray hair and split end, it is normal and not a quality problem.
Care and Usage
Q: Can they be straightened, curled?
A: Treat the hair as if it is your own. Use a flat iron raighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Q: Can I dye color the hair?
A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Can I wash & blow-dry the hair extensions?
A: you can wash them as you would your own shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.
Steps of taking care of hair:
Q: How many pieces Hair for one head?
A: Normally 3packs are enough for a full head, at most 5packs.
You can always use the leftover hair later. If you are using hair over 18" long you might need another pack.
Q:What type of hair care products should I use?
A : Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place,but make sure to wash your hair and not leave in these products in for a long time.
Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.
Payment
Q:How do I pay for an order?
A:To pay for your order on MFSHAIR mall, follow the steps below:
1) Select the order and click the "Buy It Now" button
2）Choose paypal payment method on the checkout page
Q: What types of payment do you accept?
A: We accept the following payment methods:
Paypal,Credit Cards: Visa Card, MasterCard, and American Express, We firstly recommend you use Paypal.
Note: You can pay for your order online.please note that the card holder must have access to online banking.
Q:Why did my payment fail?
A:If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correctcard security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Order and Shipping
Q:how to track my order?
A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.
Here is how you track your order:
Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
You can use the tracking number on the following tracking links to find the tracking status.
Fedex: https://www.fedex.com/en-cn/home.html
TNT:https://www.tnt.com/express/zh_cn/site/home.html
DHL: http://www.dhl.com/en/express/tracking.html
UPS:https://www.usps.com/
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance
First Time Order
For your security, please be aware that first-time order can only be delivered to the card holder's billing address or a corporate work address which we are able to verify independently. To avoid delays your order, please ensure that your billing address matches the address on your card statement, and that the card holder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
Q:I have bought something but seen it at a different price on your website.
A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Q: How long do you take to despatch an order?
A: Generally, your package will be shipped within 24 hours after order confirm except Weekends and Holiday. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.
Q: Does mfshair.com guarantee delivery time?
A: Because the post office handles your shipment, we can not guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 5 working days in advance thus you will have sufficient time for shipping.
Q: Is there any hidden charges to my order?
A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
About Customs , Duties & Taxes
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees. Additional charges for customs clearance must be fulfilled by the recipient; Customs policies vary widely; you should contact your local customs office for more information.
Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Q:I can't track my order using the tracking number provided. What can I do?
A:If you can't track your order using the tracking number provided:
Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Q: How long will it take to receive my order?
A: Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.
Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
Q: How can I cancel my order?
A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
Q:Why was my item/order canceled?
A:Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
Email:[email protected]
General Asking
Q:What if I forget my password?
A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".
Q:When will I receive my refund?
A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from MFSHAIR account. However, it may take 7-10 business days for it to display on your credit card statement.
A: The differences are more apparent in the hair's reaction to water, heat or air drying. For longer lasting curls on any of the hair, it is recommend to roller set hair with a hair setting lotion.
Malaysian Hair - Malaysian hair at first can appear excessively shiny but after the first 2/3 washes the shine lessens considerably to take on a more natural appearance. Curls will not loosen or drop with time but maintain their form for the entire day. No product is required to maintain the curl. Malaysian hair is also softer and silkier in texture than Indian hair.
Indian hair tends to dry into a beautiful wave which ranges from a slight wave to very wavy, although it straightens and curls very easily.
Brazilian Hair is silkier and shinier in texture than Indian Hair. The Straight textures are not bone straight but tends to curly beautifully at the end. This hair holds curls very well and tends to hold curls longer than the Indian Hair.
Peruvian Hair is a little coarser and thicker in texture than Indian or Brazilian hair. It blends well with normal African-American relaxed hair textures and medium Caucasian hair textures.The curly texture becomes more curly when wet or washed.
How long does it last?
A: This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.
Q: Why are my hair extensions getting tangled?
A: Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.
Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.
Q: Why the colors of hair extensions don’t look exactly as the pictures show?
A: Different monitor have different display. And every time, maybe the same color No. will have a little color differentia. Please ask a help from the hair dresser for the colors code as the international color swatch says.
Q: How to tell human hair with synthetic hair?
A: Human hair has natural protein, it is easy to tell by burning and smelling, human hair will be ash, which will go away after pinching, human hair will smell foul when burning, the human hair will show white smoke.
While synthetic hair will be a sticky ball after burning and will show black smoke, moreover, human hair may be have a few gray hair and split end, it is normal and not a quality problem.
Care and Usage
Q: Can they be straightened, curled?
A: Treat the hair as if it is your own. Use a flat iron raighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Q: Can I dye color the hair?
A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Can I wash & blow-dry the hair extensions?
A: you can wash them as you would your own shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.
Steps of taking care of hair:
Q: How many pieces Hair for one head?
A: Normally 3packs are enough for a full head, at most 5packs.
You can always use the leftover hair later. If you are using hair over 18" long you might need another pack.
Q:What type of hair care products should I use?
A : Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place,but make sure to wash your hair and not leave in these products in for a long time.
Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.
Payment
Q:How do I pay for an order?
A:To pay for your order on MFSHAIR mall, follow the steps below:
1) Select the order and click the "Buy It Now" button
2）Choose paypal payment method on the checkout page
Q: What types of payment do you accept?
A: We accept the following payment methods:
Paypal,Credit Cards: Visa Card, MasterCard, and American Express, We firstly recommend you use Paypal.
Note: You can pay for your order online.please note that the card holder must have access to online banking.
Q:Why did my payment fail?
A:If your payment for an order has failed, please check it is not due to the following situations:
Card security code failed Please note that an incorrect card security code could cause payment failure.
Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correctcard security code and try again.
Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported.
Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.
Order and Shipping
Q:how to track my order?
A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status.
Here is how you track your order:
Log into MY ACCOUNT to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped.
You can use the tracking number on the following tracking links to find the tracking status.
Fedex: https://www.fedex.com/en-cn/home.html
TNT:https://www.tnt.com/express/zh_cn/site/home.html
DHL: http://www.dhl.com/en/express/tracking.html
UPS:https://www.usps.com/
If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance
First Time Order
For your security, please be aware that first-time order can only be delivered to the card holder's billing address or a corporate work address which we are able to verify independently. To avoid delays your order, please ensure that your billing address matches the address on your card statement, and that the card holder's name is written as it appears on the card. Please also ensure that your contact details are filled in accurately, so that we can contact you if necessary.
Q:I have bought something but seen it at a different price on your website.
A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Q: How long do you take to despatch an order?
A: Generally, your package will be shipped within 24 hours after order confirm except Weekends and Holiday. However, we may need to wait for 2 or 3 days for the stock at times, thus the delivery will be delayed for 2 or 3 days.
Q: Does mfshair.com guarantee delivery time?
A: Because the post office handles your shipment, we can not guarantee the exact time of delivery. However, we will give you an idea of when the package will arrive. We suggest you to make orders 5 working days in advance thus you will have sufficient time for shipping.
Q: Is there any hidden charges to my order?
A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
About Customs , Duties & Taxes
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees. Additional charges for customs clearance must be fulfilled by the recipient; Customs policies vary widely; you should contact your local customs office for more information.
Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Q:I can't track my order using the tracking number provided. What can I do?
A:If you can't track your order using the tracking number provided:
Please contact the supplier to confirm whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact the supplier using our instant messenger tool, chat with us or click contact us to send us messages.
Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.
Q: How long will it take to receive my order?
A: Normally the package can be delivered with 3-5days, The length of time in which you receive your order will depend on many factors such as the shipping method as well as the location of the shipping address.
Once your order has shipped, you will receive a tracking number by email, enabling you to track your order.
Q: How can I cancel my order?
A: If you decide to cancel your order you can contact our customer service department and they will assist you in doing so.
Q:Why was my item/order canceled?
A:Your order had been canceled for the following reasons: Item(s) became unavailable after your order was placed Difficulty in processing your payment information Inability to ship to the address provided If you have questions or would like to place a new order please contact us
Email:[email protected]
General Asking
Q:What if I forget my password?
A:We can quickly email you a link to reset your password. Click here to go to the log-in page and then click "Reset Password".
Q:When will I receive my refund?
A: The refund caused by order cancellation, refund agreement or Mediation will be process instantly from MFSHAIR account. However, it may take 7-10 business days for it to display on your credit card statement.
Help & Support